THE SHOWROOM IS OPEN!
We're so happy to be able to welcome you back in store. Please read the Track & Trace / social distancing info below.
Mail Order is running as normal. Most items in stock for next day delivery.
REPAIRS & ALTERATIONS
We are taking in repairs and alterations as normal but they may take longer to complete than usual.
To drop off, please ring the bell. Or post to:
Repairs & Alterations Department
7 Portway Close
Track & Trace
On entering the premises, we'd appreciate you scanning the QR code so we can adhere to the Track & Trace programme. If you're unable to do this, we have a quick form for you to fill in with your details.
Your details will ONLY be used in order to contact you if we have a confirmed case.
To try and keep you and ourselves as safe as possible and in line with Government guidelines, a maximum of two people from separate households will be permitted inside at any one time, in order to adhere to social distancing.
If you come as a couple, you will be able to enter together along with another customer from a different household, as long as you are happy to keep to social distancing.
Hand sanitiser and a face mask will be required. If you don't have your own, hand sanitiser will be provided for you upon entry and hand-made masks will be available for purchase.
If you have your own mask, it'd really help us if you can wear your own. Thank you.
You will of course be assisted and allowed to browse and try on at your own pace. Rest assured our usual excellent service will prevail while we keep you safe.
Should you wish to purchase a helmet, a throwaway balaclava will be issued to you to wear over your mask. If you are not able to safely leave your own helmet on your bike, it must be placed in the plastic bag we provide upon entry.
KEEPING IN TOUCH
If you have a general enquiry, the best way to get in touch is to email email@example.com or call 024 7646 6296. Messages can be left on the answer phone and someone will get back to you.
If you have a mail order enquiry, please email firstname.lastname@example.org or call 024 7646 6296.
You also have the option of using the messaging service found as a pop up on the website.
We apologise in advance if you are required to wait for a time but there will be seating, a drink and a toilet (regularly sanitised) available.
We can't thank you all enough for your ongoing support throughout the years and especially now at this difficult time for business. We look forward to welcoming you back again!
This page will be updated as soon as things can change.