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Bikers

Our Mainland UK Delivery and Returns:

We offer a FREE DELIVERY service (usually next day) for orders of £50 or more to mainland UK addresses.

For orders placed before 2pm Mondays to Thursdays, we aim to have your parcel delivered next day before 6pm (subject to our stock or if you require delivery to the Scottish Highlands).

No Monday, Saturday or Sunday deliveries.

FREE RETURNS:

Free
Return Give us a call to let us know you'd like to return your order - 024 7646 6296.

Return We'll book a collection in with our collection courier on a day to suit you.

Return If you have access to a printer, we'll email you your returns label which you'll need to print and affix to the re-wrapped parcel.

Return Wait for the collection driver on the agreed-upon collection day.

Return If you do not have access to a printer, we'll post your return label to you by 1st class mail, you will receive your label the next working day to affix to your re-wrapped parcel and the collection will be booked for the following day (or any subsequent day agreed-upon).

These instructions do not apply to Scottish Highlands or non-mainland UK addresses (with the exception of Northern Ireland which these instructions DO apply to).
Please scroll to bottom of page to read free returns policy terms and conditions.

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SCOTTISH HIGHLANDS

Delivery will take 2-3 working days. Orders over £120 will receive FREE DELIVERY. Orders under £120 will be charged £6.50 for delivery. Orders under £50 will be charged £3.50 for delivery.

Returns: Take your parcel to the post office, once returned (to Bikers Paradise, 7 Portway Close, Coventry, CV4 9UY), we'll refund you £6 towards the cost of the return (first return only, unless we are at fault).

Affected postcodes:

AB10 - AB16    /    AB21 - AB25    /    AB31 - AB39    /    AB41 - AB45    /    AB51 - AB56

IV1 - IV28    /    IV30 - IV32    /    IV36    /    IV40 - IV49    /    IV51 - IV56      IV63

KW1 - KW3    /    KW5 - KW14

PH19 - PH26    /    PH30 - PH40    /    PH49 - PH50


NORTHERN IRELAND

Delivery will take 2-3 working days. Orders over £120 will receive FREE DELIVERY. Orders under £120 will be charged £6.50 for delivery. Orders under £50 will be charged £3.50 for delivery.

Returns: We offer you one FREE RETURN but exchange shipping is payable by you (unless we are at fault). Please see returns instructions above.


ISLE OF MAN / ISLE OF WIGHT

Delivery will take 2-3 working days. Orders over £120 will receive FREE DELIVERY. Orders between £50 and £119.99 will be charged £6.50 for delivery. Orders under £50 will be charged £3.50 for delivery.

Returns: Take your parcel to the post office, once returned (to Bikers Paradise, 7 Portway Close, Coventry, CV4 9UY), we'll refund you £6 towards the cost of the return (first return only, unless we are at fault).


REPUBLIC OF IRELAND

Delivery will take 2-3 working days. Orders over £120 will receive FREE DELIVERY. Orders under £120 will be charged between £8.50 - £29.00 shipping depending on the item.

Returns: Take your parcel to the post office, once returned (to Bikers Paradise, 7 Portway Close, Coventry, CV4 9UY), we'll refund you £6 towards the cost of the return (first return only, unless we are at fault).


REST OF WORLD

We only accept non-UK payments by Paypal.

Your delivery address MUST be a registered address on your PayPal account otherwise we cannot send to that address.

Delivery will take 2-4 working days. Orders over £120 will receive FREE DELIVERY*. Orders under £120 will be charged between £8.50 - £29.00 shipping depending on the item.

*Exceptions to free worldwide delivery on orders of £120+:
Any helmet, boots or security chains will not receive free delivery to the following locations unless your order contains any other item(s) (not a helmet, boots or a security chain) that totals £120:

USA, Australia, New Zealand, Japan, Canada, Brazil, Chille, China, Colombia, Cyprus, Cuba, Falkland Islands, Georgia, Grenada, Hong Kong, Iceland, Israel, Kuwait, Macedonia, Malta, Mexico, Namibia, Peru, South Africa, Thailand, Turkey, British Virgin Islands.

If applicable, delivery costs of helmets, boots or security chains to the above locations will be charged at either £31 or £62 depending on the order.

Returns: Take your parcel to your local postal service, once returned (to Bikers Paradise, 7 Portway Close, Coventry, CV4 9UY), we'll refund you £6 towards the cost of the return (first return only, unless we are at fault).

Please note: We are not responsible for any custom tax and duties your country of residence may charge you to receive a delivery from us. The customs authorities in the country of destination determine whether charges are due on imported goods and the thresholds applicable will vary in each country.
This is not applicable to all non-UK deliveries.

If you have any questions regarding international ordering/delivery, please don't hesitate to email:
mailorder@bikersparadise.co.uk

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How

Parcels are sent by courier and have to be signed for. It is important when placing an order that you also arrange for someone to be at the shipping address given if you are not available yourself.

If no one can be there you must leave a signed note on the door for the courier to leave the parcel with an adjacent neighbour who can sign the acceptance on your behalf.

When ordering you can also state in the order comments box in check out the day and date you wish to receive the parcel if you think you will not be available the next day. Small items (e.g. gloves) are sent by Royal Mail First Class Post.

Should no-one be in when the parcel arrives the courier will leave a calling card for you to call the depo. The parcel can then be picked up from the depo by yourself after producing identity. If you require the courier to re-deliver the parcel they are at their liberty to charge again if they so wish (but do not always if en-route).

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Exchanges
If you have ordered the wrong size and require an exchange for another size or a different style, give us a call on 024 7646 6296 and we'll explain the fastest way to receive your exchange.

Refunds
On the rare occasion that we are unable to satisfy your requirements or the goods sent are not suitable, please see the above Returns Instructions.

Providing we receive them back in good condition with all labels etc still intact within 7 working days of you receiving them the full purchase price of the item only will be credited to your account.
The exception to this is in regards to Christmas, over the Christmas period we will allow 14 days from Christmas Day.

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When returning any item, whether for exchange or refund, please do not pay for an expensive return service (e.g. next day, guaranteed, signed for etc) at the post office. You only need to pay for the standard service but ensure you get a 'proof of postage'. This is only applicable to a second return onwards as the first return is free or subsidised by us (on orders of £50 and more) - please read above.

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Free returns T&Cs:
- Only applicable to the first return (unless we are at fault) - UK only.

- Only available for mainland UK returns (although Northern Ireland IS included).

- Non-mainland UK and certain Scottish Highlands post codes will need to return their parcel via the post office and, on return, we will refund you up to £6 towards the postage cost.

- Please note that in the event of an exchange, your return of the original order will be free of charge (UK mainland only) but the exchange P&P (the new item to be sent out) is payable by the customer unless we are at fault.

- If you are a mainland UK address (not including Scottish Highlands) and return the item yourself, we will refund you up to £4.50 of the postage cost.


This does not effect your statuary rights.